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Element
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Objective Measure
Respondent: Case Manager
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Subjective Measure
Respondent: Patient
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| Stakeholder Knowledge and Communication |
- Referral Data Inventory (RDI)
(see Anderson and Hill, 1994)
- Additional Therapies Form (indicate presence or absence of information)
1. Physiotherapy
- Received in Hospital
- Further sessions required
2. Occupational Therapy
- Received in Hospital
- Further sessions required
3. Speech-language adult therapy
- Received in Hospital
- Further sessions required
4. Nutrition Counseling Service
- Received in Hospital
- Further sessions required
5. Social Work Service
- Received in Hospital
- Further sessions required |
- Patient Communication Questions
(4-point scale)
(yes, to some extent, no, not applicable)
1. Were you sufficiently informed about the medications that you were required to take?
- In the hospital?
- While at home?
2. Do you feel as though you were kept informed about plans for your care?
- In the hospital?
- While at home?
3. Were you taught how to take care of yourself before you were discharged from the hospital?
4. Were you taught how to take care of yourself by the workers who came into your home? |
| Uninterrupted Delivery of Care |
- Determination of first and subsequent visits (yes/no) for each type (e.g. physiotherapy, occupational therapy, etc.) of service ordered
1. Did first visits occur within the priority category identified?
2. Did subsequent visits continue to occur as scheduled? |
Not applicable |
| Waiting Time |
- Time interval between date discharged from hospital and first visit (yes/no)
1. Did patient receive a call within one to two days after discharge from hospital? |
Patient perception of waiting time:
(Yes, To some extent, No)
- Do you think services were provided in a timely fashion?
- In the hospital?
- In your home? |
| Access to Needs-Based Health Services |
- Did the patient receive the services in the home that were ordered for them upon discharge from the hospital? If no, please specify.
- Number of patients on waiting list for a service
- Length of wait on waiting list
|
Patient Perception of Access to Services:
(Yes, To some extent, No)
- Did you have access to the services that you needed while:
- In the hospital?
- While at home? |
| Perception of Good Care |
Not applicable |
Patient Perception of Care:
(Very Poor, Poor, Fair, Good, Very Good)
- What is your overall opinion regarding the care that you received from hospital staff (nurses, doctors, etc.) while you were in the hospital?
- What is your overall opinion regarding the quality of care that you received from service providers (nurses, home makers, physiotherapists, etc.) that came into your home?
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| Care Provider Attitudes and Competency |
Not applicable |
Patient Perception of Attitudes:
(Some of the time, most of the time, all of the time)
- During your stay at the hospital did the hospital staff have a caring attitude?
- For the duration of the services that you received at home did the service providers (nurses, homemakers, physiotherapists, etc.) have a caring attitude?
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