1.	Communicate	insure that patients, informal caregivers, and other formal caregivers are kept in the loop insure the patient/informal caregiver has a number to call if necessary insure that patient/informal caregiver knows what other services are available (perhaps services they can purchase)
2.	Knowledge	teach patient/informal caregiver about their treatment and what they can do to help themselves find out what they know and supplement this knowledge
3.	Waiting time	make sure that patient/informal caregiver has a clear understanding of the schedule of treatment
4.	Professional conduct	insure that caregiver arrives at the home using a polite, cheery, professional communicative style your attitude towards the patient/informal caregiver will affect their perception of the quality of the care being provided
5.	Proactive	encourage the patient/informal caregiver to be proactive